FAQs
Frequently Asked Questions
Where do you ship from?
We partner with reliable global suppliers, so our products ship from various locations worldwide to ensure the best quality and delivery times.
How long does shipping take?
Shipping typically takes 7–15 business days within Canada and the US, and 10–25 business days for international orders. You’ll receive tracking information as soon as your order is shipped.
How can I track my order?
Once your order ships, you’ll get a confirmation email with your tracking number. You can use it to track your package online at any time.
Can I cancel or change my order?
We process orders quickly, so changes or cancellations must be made within 12 hours of placing your order. Please contact us as soon as possible.
Do you offer returns or exchanges?
Yes, we accept returns within 7 days of delivery for unused items in original packaging. Please refer to our Return Policy for full details.
What if I receive a damaged or incorrect item?
We're so sorry! Please contact us within 48 hours of receiving your item with photos, and we’ll make it right — either with a replacement or refund.
Are your products true to size?
We recommend checking the size chart available on each product page. If you're in between sizes, we suggest sizing up for a better fit.
Is it safe to shop on your site?
Absolutely. Calverra uses secure payment gateways and SSL encryption to protect your personal and payment information.
Are your products true to size?
We recommend checking the size chart available on each product page. If you're in between sizes, we suggest sizing up for a better fit.
Didn't find your answer?
We're here to help. If you didn’t find the information you were looking for, feel free to reach out — our team is always happy to assist.